Customer- driven services management
Material type: TextPublication details: New Delhi Sage 1999Description: 333pISBN: 0-7619-9371-1Subject(s): Customer services | Customer relations | Marketing | ManagementDDC classification: 658.812Item type | Current library | Call number | Status | Date due | Barcode |
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BK | Kannur University Central Library | 658.812 BAL/C (Browse shelf (Opens below)) | Available | 06218 |
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658.812 015 195 KUM/S Statistical methods in customer relationship management | 658.812 ALO/C Customer Relationship Management:Concepts and cases | 658.812 AVI/C Customer match | 658.812 BAL/C Customer- driven services management | 658.812 BAR/ Customer relationship management / | 658.812 BRO/ Performance driven CRM: How to make your customer relationship management vision a reality / | 658.812 BRO/P Performance driven CRM / |
Includes index and bibliography.
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