Customer- driven services management (Record no. 3088)

000 -LEADER
fixed length control field 00451cam a2200181ua 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0-7619-9371-1
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number BAL/C
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Balachandran, S
245 10 - TITLE STATEMENT
Title Customer- driven services management
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication New Delhi
Name of publisher Sage
Year of publication 1999
300 ## - PHYSICAL DESCRIPTION
Number of Pages 333p.
500 ## - GENERAL NOTE
General note Includes index and bibliography.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services
650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer relations
650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Marketing
650 0# - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Management
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type BK
952 ## - LOCATION AND ITEM INFORMATION (KOHA)
Withdrawn status
Lost status
Damaged status
Current library
Holdings
Home library Date acquired Full call number Accession Number Koha item type
Kannur University Central Library 23/05/2014 658.812 BAL/C 06218 BK

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