Balachandran, S
Customer- driven services management - New Delhi Sage 1999 - 333p.
Includes index and bibliography.
0-7619-9371-1
Customer services
Customer relations
Marketing
Management
658.812 / BAL/C
Customer- driven services management - New Delhi Sage 1999 - 333p.
Includes index and bibliography.
0-7619-9371-1
Customer services
Customer relations
Marketing
Management
658.812 / BAL/C