IT service management: a guide ITIL V3 foundation exam candidates /

By: Brewster, ErnestContributor(s): Griffiths,Richard | Lawes,Aidan | Sansbury,JohnMaterial type: TextTextPublication details: United Kingdom : BCS , 2011Edition: 1Description: 188pISBN: 9781906124199Subject(s): Service management | Marketing managementDDC classification: 658.8
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