Application of total quality management to library and information services in digital scenario : a study through users' satisfaction
Material type:
TextPublication details: New Delhi Avon publications 2013Description: 442 pISBN: 978381839201Subject(s): Total quality management | Odisha | Digital libraries | Information services--Quality control | Libraries--Quality control | Libraries--User satisfaction | Library administrationDDC classification: 027.054133 Summary: This book has a much stronger focus on the users approach to library services provided by the technical Institution libraries of Odisha as well as the use of Information technology by both the staff and libraries. This book discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at technical colleges of odisha are briefly discussed. This book is a good beginning in rectifying the lack of implementing TQM methods in libraries and delivering efficient library services to the users by applying TQM strategies.
| Item type | Current library | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
BK
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Stack | 027.054133 PUS/A (Browse shelf (Opens below)) | Available | 56387 |
This book has a much stronger focus on the users approach to library services provided by the technical Institution libraries of Odisha as well as the use of Information technology by both the staff and libraries. This book discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at technical colleges of odisha are briefly discussed. This book is a good beginning in rectifying the lack of implementing TQM methods in libraries and delivering efficient library services to the users by applying TQM strategies.
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