Normal view MARC view ISBD view

Pushpanjali Jena

Application of total quality management to library and information services in digital scenario : a study through users' satisfaction - New Delhi Avon publications 2013 - 442 p

This book has a much stronger focus on the users approach to library services provided by the technical Institution libraries of Odisha as well as the use of Information technology by both the staff and libraries. This book discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at technical colleges of odisha are briefly discussed. This book is a good beginning in rectifying the lack of implementing TQM methods in libraries and delivering efficient library services to the users by applying TQM strategies.

ISBN: 978381839201

Subjects--Topical Terms:
Total quality management
Odisha
Digital libraries
Information services--Quality control
Libraries--Quality control
Libraries--User satisfaction
Library administration

Dewey Class. No.: 027.054133 / PUS/A