Why CRM doesn`t work : how to win by letting customers manage the relationship /
Material type: TextPublication details: London : Kogan Page , 2004Description: 263pISBN: 0-7494-4241-7Subject(s): Customer relationsDDC classification: 658.812Item type | Current library | Call number | Status | Date due | Barcode |
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BK | 658.812 NEW/W (Browse shelf (Opens below)) | Available | 62749 |
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