Effective customer service: ten steps for technical professions/

By: Goetsch, David LContributor(s): Davis, Stanley | Jaydeep MukherjeeMaterial type: TextTextPublication details: Upper Saddle River, N.J. : Pearson Prentice Hall, c2004Description: 292p.; illISBN: 0130485292Subject(s): Customer servicesDDC classification: 658.812 Online resources: Not Available
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Stack 		658.812 GOE/E (Browse shelf (Opens below)) Available 67864

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