Effective customer service: ten steps for technical professions/ (Record no. 75656)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00523cam a22001694a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0130485292 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | GOE/E |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Goetsch, David L. |
| 245 10 - TITLE STATEMENT | |
| Title | Effective customer service: ten steps for technical professions/ |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Upper Saddle River, N.J. : |
| Name of publisher | Pearson Prentice Hall, |
| Year of publication | c2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 292p.; |
| Other physical details | ill. ; |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Davis, Stanley, |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jaydeep Mukherjee. |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://www.loc.gov/catdir/toc/fy038/2003051172.html |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Withdrawn status | |
| Lost status | |
| Damaged status | Home library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|
| Kannur University Central Library | Stack | 23/05/2019 | 379.00 | 658.812 GOE/E | 67864 | BK |