Dr. Hermann Gundert Central Library catalog › Results of search for 'au:"Bitner, Mary Jo,"'

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	1.	Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2nd ed.;Material type: Text Publication details: New Delhi : irwin mcGraw-Hill , 2000Availability: Items available for loan: Call number: 658.8 ZEI/S (1). Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / by Zeithaml, Valarie A \| Bitner, Mary Jo \| Gremler, Dwayne D \| Ajay Pandit. Edition: 7th ed.;Material type: Text Publication details: Chennai: McGraw Hill, 2018Availability: Items available for loan: Call number: 658.8 ZEI/S (1). Place hold Add to cart (remove)