Creating customer delight: the how and why of CRM (Record no. 70631)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00373cam a2200145ua 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0-7619-3296-8 |
| 082 14 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | RAK/C |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Rakesh Seth |
| 245 10 - TITLE STATEMENT | |
| Title | Creating customer delight: the how and why of CRM |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi : |
| Name of publisher | Response Books , |
| Year of publication | 1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 154p ; |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kirti Seth. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Withdrawn status | |
| Lost status | |
| Damaged status | Home library | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|
| Kannur University Central Library | 05/07/2015 | 225.00 | 658.812 RAK/C | 62841 | BK |