Customer relationship management: emerging concepts, tools and applications / (Record no. 70185)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00393cam a2200133ua 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0-07-043504-9 |
| 082 14 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | CUS |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Jagdish N Sheth . |
| 245 10 - TITLE STATEMENT | |
| Title | Customer relationship management: emerging concepts, tools and applications / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Delhi : |
| Name of publisher | Tata Mc Graw Hill , |
| Year of publication | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 544p ; |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relationship management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Withdrawn status | |
| Lost status | |
| Damaged status | |
| Home library | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|
| Kannur University Central Library | 05/07/2015 | 658.812 CUS | 62396 | BK |