Great customer service for small business: may i help you? / (Record no. 69852)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00363cam a2200133ua 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1-86508-858-7 |
| 082 14 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | MER/G |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Mercer, Jillian . |
| 245 10 - TITLE STATEMENT | |
| Title | Great customer service for small business: may i help you? / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Australia : |
| Name of publisher | Allen and unwin , |
| Year of publication | 2005. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | 138p ; |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Withdrawn status | |
| Lost status | |
| Damaged status | Home library | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|
| Kannur University Central Library | 05/07/2015 | 150.00 | 658.812 MER/G | 62063 | BK |