Clow, Kenneth .
Services marketing: operation, management and strategy/ - 2nd ed.; - New Delhi : Biztantra. 2003. - 460p. ;
Marketing management
658.8 / CLO/S
Services marketing: operation, management and strategy/ - 2nd ed.; - New Delhi : Biztantra. 2003. - 460p. ;
Marketing management
658.8 / CLO/S