Zeithaml, Valarie A
Services marketing : integrating customer focus across the firm - 2nd ed.; - New Delhi : irwin mcGraw-Hill , 2000. - 620p ;
0072312211
Services marketing
658.8 / ZEI/S
Services marketing : integrating customer focus across the firm - 2nd ed.; - New Delhi : irwin mcGraw-Hill , 2000. - 620p ;
0072312211
Services marketing
658.8 / ZEI/S