Stamatis,, D.H.
Total quality service: principles, practices and implementation / - 1 - New Delhi: Vanity, 1997. - xii, 318p.. - 1997.
Includes bibliographies and index.
81-7514-015-1
control and quality management
Executive management
Management
658.401 3 / STA/T
Total quality service: principles, practices and implementation / - 1 - New Delhi: Vanity, 1997. - xii, 318p.. - 1997.
Includes bibliographies and index.
81-7514-015-1
control and quality management
Executive management
Management
658.401 3 / STA/T