Hernon, Peter .
Delivering satisfaction and service quality a customer-based approach for libraries / - New Delhi : Indiana Publishing House , 2010. - NULL ;
9788184082425
Service wuality
020.92 / HER/D
Delivering satisfaction and service quality a customer-based approach for libraries / - New Delhi : Indiana Publishing House , 2010. - NULL ;
9788184082425
Service wuality
020.92 / HER/D