000 00410nam a22001697a 4500
020 _a9780199456161
082 _a658.8
_bVIN/S
100 _aVinnie Jauhari
245 _aServices Marketing
_bText and cases
250 _a2nd.ed.
260 _aNew delhi
_bOxford University press
_c2017
300 _a578p.
500 _aInclude index
650 _aService marketing
700 _aKirti Dutte
942 _cBK
999 _c75845
_d75845