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_a658.812 _bGOE/E |
| 100 | 1 | _aGoetsch, David L. | |
| 245 | 1 | 0 | _aEffective customer service: ten steps for technical professions/ |
| 260 |
_aUpper Saddle River, N.J. : _bPearson Prentice Hall, _cc2004. |
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| 300 |
_a292p.; _bill. ; |
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| 650 | 0 | _aCustomer services. | |
| 700 | 1 | _aDavis, Stanley, | |
| 700 | 1 | _aJaydeep Mukherjee. | |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/fy038/2003051172.html |
| 942 | _cBK | ||
| 999 |
_c75656 _d75656 |
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