000 00383cam a2200145ua 4500
020 _a978095689082
082 1 4 _a658.8
_bVIN/S
100 1 _aVinnie Jauhari
245 1 0 _aServices: marketing, operations, and management
260 _aNew Delhi :
_bOxford University Press ,
_c2009.
300 _a248p. ;
650 0 _aMarketing mangement
700 _aKirti Dutta
942 _cBK
999 _c72535
_d72535