| 000 | 00335cam a2200133ua 4500 | ||
|---|---|---|---|
| 020 | _a81-7929-212-6 | ||
| 082 | 1 | 4 |
_a658.812 _bROW/P |
| 100 | 1 | _aRowson, Pauline . | |
| 245 | 1 | 0 | _aProviding exceptional customer service / |
| 260 |
_aNew Delhi : _bInfinity , _c2005. |
||
| 300 | _a126p. ; | ||
| 650 | 0 | _aCustomer service | |
| 942 | _cBK | ||
| 999 |
_c71307 _d71307 |
||