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| 020 | _a0-7494-4241-7 | ||
| 082 | 1 | 4 |
_a658.812 _bNEW/W |
| 100 | 1 | _aNewell, Frederick . | |
| 245 | 1 | 0 | _aWhy CRM doesn`t work : how to win by letting customers manage the relationship / |
| 260 |
_aLondon : _bKogan Page , _c2004. |
||
| 300 | _a263p ; | ||
| 650 | 0 | _aCustomer relations | |
| 942 | _cBK | ||
| 999 |
_c70538 _d70538 |
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