000 00333cam a2200133ua 4500
020 _a81-7829-332-3
082 1 4 _a658.812
_bSZM/U
100 1 _aSzmigin, Isabelle .
245 1 0 _aUnderstanding the consumer /
260 _aNew Delhi :
_bResponse Books ,
_c1998.
300 _a1406p ;
650 0 _aCustomer relations
942 _cBK
999 _c70082
_d70082