| 000 | 00363cam a2200133ua 4500 | ||
|---|---|---|---|
| 020 | _a1-86508-858-7 | ||
| 082 | 1 | 4 |
_a658.812 _bMER/G |
| 100 | 1 | _aMercer, Jillian . | |
| 245 | 1 | 0 | _aGreat customer service for small business: may i help you? / |
| 260 |
_aAustralia : _bAllen and unwin , _c2005. |
||
| 300 | _a138p ; | ||
| 650 | 0 | _aCustomer relations | |
| 942 | _cBK | ||
| 999 |
_c69852 _d69852 |
||