| 000 | 00389cam a2200145ua 4500 | ||
|---|---|---|---|
| 020 | _a81-7929-051-4 | ||
| 082 | 1 | 4 |
_a658.812 _bHIL/H |
| 100 | 1 | _aHill, Nigel . | |
| 245 | 1 | 0 | _aHand book for measuring customer satisfaction and loyalty / |
| 260 |
_aNew Delhi : _bInfinity books , _c2004. |
||
| 300 | _a290p ; | ||
| 650 | 0 | _aCustomer relations | |
| 700 | _aAlexander,Jim. | ||
| 942 | _cBK | ||
| 999 |
_c69668 _d69668 |
||