000 00339cam a2200133ua 4500
020 _a81-261-1238-7
082 1 4 _a658.812
_bSIN/E
100 1 _aSingh, Y P .
245 1 0 _aEffective service management /
260 _aNew Delhi :
_bAnmol Publications Pvt Ltd ,
_c1999.
300 _a308p ;
650 0 _aService management
942 _cBK
999 _c69457
_d69457