000 00349cam a2200133ua 4500
020 _a81-7224-796-6
082 1 4 _a658.812
_bDIC/C
100 1 _aDickinson, Brian .
245 1 0 _aCreating customer focused organizations /
260 _aMumbai :
_bJaico Publishing House ,
_c2003.
300 _a236p ;
650 0 _aCustomer relations
942 _cBK
999 _c68619
_d68619