000 00393cam a2200145ua 4500
020 _a978-93-313-1822-0
082 _a025.58
_bMAN/L
100 _aManoj Krishnarao Kulkarni.
245 _aLibrary service quality expectations
260 _aNew Delhi
_bA P H Publishing Corporation
_c2013
300 _a287p.
650 _aService quality concept-library
650 _aUser study
942 _cBK
999 _c51998
_d51998