000 00514cam a2200193ua 4500
020 _a9781906124199
082 1 4 _a658.8
_bITS
100 1 _aBrewster, Ernest .
245 1 0 _aIT service management: a guide ITIL V3 foundation exam candidates /
250 _a1 /
260 _aUnited Kingdom :
_bBCS ,
_c2011.
300 _a188p. ;
650 0 _aService management
650 0 _aMarketing management
700 _aGriffiths,Richard.
700 _aLawes,Aidan.
700 _aSansbury,John.
942 _cBK
999 _c48098
_d48098