000 00359cam a2200133ua 4500
020 _a978095689082
082 1 4 _a658.8
_bJAU-S
100 1 _aJauhari, Jauhari .
245 1 0 _aServices: marketing, operations, and management /
260 _aNew Delhi :
_bOxford University Press ,
_c2009.
300 _a248p. ;
650 0 _aMarketing mangement
942 _cBK
999 _c47298
_d47298