| 000 | 00422nam a2200145 4500 | ||
|---|---|---|---|
| 020 | _a9788184082425 | ||
| 082 | 1 | 4 |
_a020.92 _bHER/D |
| 100 | 1 | _aHernon, Peter . | |
| 245 | 1 | 0 | _aDelivering satisfaction and service quality a customer-based approach for libraries / |
| 260 |
_aNew Delhi : _bIndiana Publishing House , _c2010. |
||
| 300 | _aNULL ; | ||
| 650 | 0 | _aService wuality | |
| 700 | _aJohn R Whitman | ||
| 942 | _cBK | ||
| 999 |
_c46373 _d46373 |
||