000 00374cam a2200145ua 4500
082 1 4 _a658.8
_bCLO-S
100 1 _aClow, Kenneth .
245 1 0 _aServices marketing: operation, management and strategy/
250 _a2nd ed.;
260 _aNew Delhi :
_bBiztantra.
_c2003.
300 _a460p. ;
650 0 _aMarketing management
700 _aKurtz,David L.
942 _cBK
999 _c46139
_d46139