000 00286nam a2200121 4500
020 _a9788120344846
082 _a004.0230994
_bKEL/I
100 _aKelkar, S A
245 _aI T Service management: a concise study
260 _aDelhi
_bPHI Learning
_c2012
300 _a578p
942 _cBK
999 _c45400
_d45400