| 000 | 00420nam a2200157 4500 | ||
|---|---|---|---|
| 020 | _a0851999956 (pbk.) | ||
| 082 | 0 | 0 |
_a910/.68 _bLAW |
| 100 | 1 | _aLaws, Eric, | |
| 245 | 1 | 0 | _aImproving tourism and hospitality services / |
| 260 |
_aCambridge, MA : _bCABI Pub., _cc2004. |
||
| 300 |
_axviii, 203 p. : _bill. ; |
||
| 650 | 0 | _aTourism. | |
| 650 | 0 | _aHospitality industry. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 942 | _cBK | ||
| 999 |
_c44653 _d44653 |
||