000 00396cam a2200157ua 4500
020 _a81-203-1412-3
082 _a658.812
_bKAR/C
100 _aKarr, Ron
245 1 0 _aComplete idiot's guide to great customer service /
250 _a1st.
260 _aN,Delhi:
_bPrentice-Hall.,
_c1998reprint..
300 _axxvi,326p..
650 _aManagement
700 0 2 _aBlohowiak, Don, Don
942 _cBK
999 _c4018
_d4018