| 000 | 00332cam a2200145ua 4500 | ||
|---|---|---|---|
| 020 | _a1-85396-330-5 | ||
| 082 |
_a658.562 _bMAN |
||
| 245 | 1 | 0 | _aManaging service quality: vol.2 |
| 260 |
_aLondon: _bPaul Chapman _c1996 |
||
| 300 | _axiii,121p. | ||
| 650 | 0 | _aManagement | |
| 700 | 0 | 2 | _aKunst,Paul |
| 700 | 0 | 2 | _aLemmink,Jos |
| 942 | _cBK | ||
| 999 |
_c3546 _d3546 |
||