| 000 | 00382cam a2200157ua 4500 | ||
|---|---|---|---|
| 020 | _a0-333-94607-3 | ||
| 082 |
_a658.812 _bCUS |
||
| 245 | 1 | 0 | _aCustomer service: empowerment and entrapment |
| 260 |
_aNew York _bPalgrave _c2001 |
||
| 300 | _a215p. | ||
| 500 | _aIncludes index. | ||
| 650 | _aCustomer service | ||
| 650 | 0 | _aManagement | |
| 700 | _aSturdy, Andrew | ||
| 942 | _cBK | ||
| 999 |
_c15612 _d15612 |
||