000			00538cam a2200193ua 4500
020			_a81-265-1010-2
082			_a658.812 _bBRO/P
100			_aBrown, Stanely A.
245	1	0	_aPerformance driven CRM: How to make your customer relationship management vision a reality /
250			_a1st ed.
260			_aNew Delhi _bWiley-Dreamtech _c2006.
300			_a272p.
500			_aIncludes index.
650			_aMarketing management
650	0		_aBusiness management
650	0		_aManagement
700	0	2	_aGulycz, Moosha
942			_cBK
999			_c15472 _d15472