000 00573cam a2200217ua 4500
008 060815t2001||||||||||| 001 ||eng c
020 _a0-57851-699-4
041 0 _aeng
082 _a658.812
_b HAR
245 0 0 _aHarvard business review on customer relationship management /
260 _c2001.
300 _a192p..
362 1 _a2001.
365 _a$ 19.95
_ehb.
440 0 _aHarvard business review paperback series
490 0 _aHarvard business review paperback series
500 _aIncludes index.
504 _a.
650 0 _aManagement
942 _cBK
999 _c10915
_d10915