Quality: an introduction/

By: Beckford, JohnMaterial type: TextTextPublication details: New York, NY : Routledge, 2010Edition: 3rd edDescription: xxii, 328 p. : illISBN: 9780415996358 (pbk. : alk. paper)Subject(s): Total quality management | Service industries | Manufacturing industriesDDC classification: 658.562
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