Your search returned 16 results.

1.
Statistical methods in customer relationship management

by Kumar, V | Petersen, J. Andrew.

Material type: Text Text Publication details: Chichester, West Sussex, Wiley, 2012Availability: Items available for loan: Call number: 658.812 015 195 KUM/S (1).

2.
Customer value investment

by Mahajan, Gautam.

Material type: Text Text Publication details: New Delhi, India Thousand Oaks, Calif Response Books Sage Publications 2008Availability: Items available for loan: Call number: 658.812 MAH/C (1).

3.
Measuring and managing customer satisfaction: going for the gold

by Sheila .Kessler.

Material type: Text Text Publication details: New Delhi : Wheeler Publisher , 1996Availability: Items available for loan: Call number: 658.8342 KES/M (1).

4.
Building customer loyalty /

by Linton, Ian.

Material type: Text Text Publication details: Hyderabad : Universities Press , 1999Availability: Items available for loan: Call number: 658.812 LIN/B (1).

5.
Managing quality: a practical guide to customer satisfaction

by Murthy, D B N.

Material type: Text Text Publication details: New Delhi : Response Books , 1999Availability: Items available for loan: Call number: 658.4013 MUR/M (1).

6.
Creating customer focused organizations /

by Dickinson, Brian.

Material type: Text Text Publication details: Mumbai : Jaico Publishing House , 2003Availability: Items available for loan: Call number: 658.812 DIC/C (1).

7.
CRM hand book: a business guide to customer relationship management /

by Dyche, Jill.

Material type: Text Text Publication details: Delhi : Pearson Education Asia , 2001Availability: Items available for loan: Call number: 658.812 DYC/C (1).

8.
Customer centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first /

by Thompson, Harvey.

Material type: Text Text Publication details: New Delhi : Tata Mc Graw Hill , 5thAvailability: Items available for loan: Call number: 658.812 THO/C (1).

9.
Customer relationship management: a step by step approach /

by Mohamed, H Peeru | Sagadevan,A.

Material type: Text Text Publication details: New Delhi : Vikas Publishing House , 2001Availability: Items available for loan: Call number: 658.812 MOH/C (1).

10.
Profitable customers: how to identify, develop and retain them /

by Wilson, Charles.

Edition: 2nd ed.;Material type: Text Text Publication details: London : Kogan Page , 1999Availability: Items available for loan: Call number: 658.404 WIL/P (1).

11.
Guide to customer service skills for the help desk professional /

by Knapp, Donna.

Material type: Text Text Publication details: Canada : Thomson Learning , 2002Availability: Items available for loan: Call number: 658.812 KNA/G (1).

12.
Strategic customer management :integrating relationship marketing and CRM/

by Payne, Adrian | Frow, Pennie.

Material type: Text Text Publication details: Cambridge: Cambridge University press, 2013Online access: Not Available | Not Available | Not Available Availability: Items available for loan: Call number: 658.812 PAY/S (1).

13.
Four A's of marketing : creating value for customers, companies and society /

by Jagdish N Sheth | Rajendra Sisodia.

Material type: Text Text Publication details: New York : Routledge, 2012Availability: Items available for loan: Call number: 658.8 JAG/F (1).

14.
Customer relationship management : concepts and technologies /

by Buttle, Francis | Maklan, Stan.

Edition: 3rd ed.;Material type: Text Text Publication details: London: Routledge, 2015Availability: Items available for loan: Call number: 658.812 BUT/C (1).

15.
Consumer-brand relationships: theory ad practice/

by Fetscherin, Marc, Ed | Fournier, Susan,Ed | Breazeale, Michael,Ed.

Material type: Text Text Publication details: London ; New York : Routledge, 2012Availability: Items available for loan: Call number: 658.8343 CON (1).

16.
Service design for business : a practical guide to optimizing the customer experience /

by Reason, Ben | Løvlie, Lavrans | Flu, Melvin Brand.

Material type: Text Text Publication details: New Jearsy: John Wiley & sons, 2016Availability: Items available for loan: Call number: 658.812 REA/S (1).

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