Your search returned 11 results.

1.
Statistical methods in customer relationship management

by Kumar, V | Petersen, J. Andrew.

Material type: Text Text Publication details: Chichester, West Sussex, Wiley, 2012Availability: Items available for loan: Call number: 658.812 015 195 KUM/S (1).

2.
Customer value investment

by Mahajan, Gautam.

Material type: Text Text Publication details: New Delhi, India Thousand Oaks, Calif Response Books Sage Publications 2008Availability: Items available for loan: Call number: 658.812 MAH/C (1).

3.
Measuring and managing customer satisfaction: going for the gold

by Sheila .Kessler.

Material type: Text Text Publication details: New Delhi : Wheeler Publisher , 1996Availability: Items available for loan: Call number: 658.8342 KES/M (1).

4.
Building customer loyalty /

by Linton, Ian.

Material type: Text Text Publication details: Hyderabad : Universities Press , 1999Availability: Items available for loan: Call number: 658.812 LIN/B (1).

5.
Managing quality: a practical guide to customer satisfaction

by Murthy, D B N.

Material type: Text Text Publication details: New Delhi : Response Books , 1999Availability: Items available for loan: Call number: 658.4013 MUR/M (1).

6.
Creating customer focused organizations /

by Dickinson, Brian.

Material type: Text Text Publication details: Mumbai : Jaico Publishing House , 2003Availability: Items available for loan: Call number: 658.812 DIC/C (1).

7.
CRM hand book: a business guide to customer relationship management /

by Dyche, Jill.

Material type: Text Text Publication details: Delhi : Pearson Education Asia , 2001Availability: Items available for loan: Call number: 658.812 DYC/C (1).

8.
Customer centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first /

by Thompson, Harvey.

Material type: Text Text Publication details: New Delhi : Tata Mc Graw Hill , 5thAvailability: Items available for loan: Call number: 658.812 THO/C (1).

9.
Customer relationship management: a step by step approach /

by Mohamed, H Peeru | Sagadevan,A.

Material type: Text Text Publication details: New Delhi : Vikas Publishing House , 2001Availability: Items available for loan: Call number: 658.812 MOH/C (1).

10.
Profitable customers: how to identify, develop and retain them /

by Wilson, Charles.

Edition: 2nd ed.;Material type: Text Text Publication details: London : Kogan Page , 1999Availability: Items available for loan: Call number: 658.404 WIL/P (1).

11.
Guide to customer service skills for the help desk professional /

by Knapp, Donna.

Material type: Text Text Publication details: Canada : Thomson Learning , 2002Availability: Items available for loan: Call number: 658.812 KNA/G (1).

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