Dr. Hermann Gundert Central Library catalog › Results of search for 'au:"Hernon, Peter ."'

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	1.	No cover image available No cover image available Assessing service quality satisfying the expectations of library customers / Peter Hernon and Ellen Altman. Textual Documents by Hernon, Peter. Material type: Text; Format: print regular print ; Audience: General; Publication details: New Delhi : Ess Ess , 2009Availability: No items available : Add to cart (remove)
	2.	Delivering satisfaction and service quality a customer-based approach for libraries / by Hernon, Peter \| John R Whitman. Material type: Text Publication details: New Delhi : Indiana Publishing House , 2010Availability: Items available for loan: Call number: 020.92 HER/D (1). Place hold Add to cart (remove)