TY  - BOOK
AU  - Johnston,Robert
AU  - Clark,Graham
AU  - Shulver,Michael
TI  - Service operations management :improving service delivery
SN  - 978-93-868-7330-9
U1  - 658 
PY  - 2018///
CY  - Noida
PB  - Pearson
KW  - Service industries
N1  - Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008
ER  -