TY  - BOOK
AU  - Mohamed,H Peeru  .
AU  - Sagadevan,A.
TI  - Customer relationship management: a step by step approach / 
SN  - 81-259-1205-3
U1  - 658.812 
PY  - 2001///
CY  - New Delhi : 
PB  - Vikas Publishing House , 
KW  - Customer relations
ER  -