TY  - BOOK
AU  - Manoj Krishnarao Kulkarni.
TI  - Library service quality expectations
SN  - 978-93-313-1822-0
U1  - 025.58 
PY  - 2013///
CY  - New Delhi
PB  - A P H Publishing Corporation
KW  - Service quality concept-library
KW  - User study
ER  -