TY  - BOOK
AU  - Mukesh Chaturvedi .
AU  - Abhinav Chaturvedi.
TI  - Customer relationship management: an Indian perspective / 
SN  - 9788174464569
U1  - 658.812 
PY  - 2005///
CY  - New Delhi : 
PB  - Excel Books , 
KW  - Customer relationship management
ER  -