TY  - BOOK
AU  - Hernon,Peter  .
AU  - John R Whitman
TI  - Delivering satisfaction and service quality a customer-based approach for libraries / 
SN  - 9788184082425
U1  - 020.92 
PY  - 2010///
CY  - New Delhi : 
PB  - Indiana Publishing House , 
KW  - Service wuality
ER  -