TY  - BOOK
AU  - Martin, Lawrence L
TI  - Total quality management in human service organisations 
SN  - 0-8039-4950-2
U1  - 658.401 3 
PY  - 1993///
CY  - California
PB  - Sage
KW  - Executive management
KW  - Management
N1  - Includes references
ER  -