TY  - BOOK
AU  - Balachandran, S
TI  - Customer- driven services management  
SN  - 0-7619-9371-1
U1  - 658.812 
PY  - 1999///
CY  - New Delhi
PB  - Sage
KW  - Customer services
KW  - Customer relations
KW  - Marketing
KW  - Management
N1  - Includes index and bibliography
ER  -